INTRODUCTION
For decades now, fast changes have been taking place in
all facets of human life including the office environment.
This is as a result of technological advancement. Every
office in today’s business world, be it government,
industry or other human endeavours, require facts and
accurate information for quick decision-making.
The office worker, including the secretary, expects
certain support from the organization into which he/she is
employed. This support can be technological (machines
and equipment) and human. In offices of past, manager’s
dictated memos and letters and secretaries typed them.
Most recently, business have developed word processing
centers and relied on personal computers and even
electronic mail in an effort to lessen the need for secre-
tarial support and make the employee-secretary very
productive.
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