CHAPTER ONE
INTRODUCTION:
1.1 BACKROUND OF THE STUDY
As technology advances and business and other human organisation outfit struggles for recognition secretaries of today are also getting prepared mentally and emotionally to imbibe the dictates of transformation. This research study would therefore review the key methods of past performance to be able to identify areas needing improvement for excellent performance and high productivity in secretaries’ multidimensional functions.
The result would help a great deal to check the imbalance and fill the incompleteness emanated from secretaries’ convention practises.
Traditionally a secretary is one who writes a letter for another person or transfers another person’s thought to a third party either in handwritten or typed out.
The Professional secretary International (PSI 1984) defines a secretary as an executive assistant who possesses a mastery of office skills, who demonstrates the ability to assume responsibilities without direct supervision, who exercise initiative and judgement and who makes decision within the scope of assigned authority.
In another words, a secretary is a person whose work consists of supporting management, including executives, using a variety of project management, communication, or organizational skills.
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