CHAPTER ONE
1.1 INTRODUCTION
Managers and management researchers have long believed that organizational goals are unattainable without the enduring commitment of members of the organization.
Productivity is a measure of the efficiency of a person, machine, factory, system etc., in converting inputs into useful outputs. Productivity is computed by dividing average output per period by the total costs incurred or resources (capital, energy, material, personnel) consumed in that period. Productivity is a critical determinant of cost efficiency.
All organizations are concerned with what should be done to achieve high levels of performance through theory. This means giving close attention to how individuals can be best motivated through such means as incentives, reward, leadership and importantly what they produce and the organization content within which they carry out the work.
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