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Assessing the Awareness, Adoption, and Utilization of E-commerce in Plateau State, Nigeria


This quantitative survey research study focused on assessing the awareness, adoption, and utilization of e-commerce in Plateau State, Nigeria. A structured questionnaire was meticulously designed and administered to a sample of 120 respondents to gather valuable insights into the e-commerce landscape within the state. The data collected were meticulously presented and analyzed using SPSS27. To test the research hypotheses, a one-sample t-test was conducted, assuming a mean of 0. The critical table value of 2.353 at a 5% level of significance was used. The findings revealed significant relationships between several key variables. Notably, there was a substantial level of awareness of e-commerce among Plateau State residents, with a mean score of 92.50. Moreover, the respondents generally believed that e-commerce platforms were actively promoted and recognized within the state, further signifying a growing awareness.  Regarding e-commerce adoption by local businesses, the study found a high level of agreement among respondents, with a mean score of 96.00. This indicates that many local businesses in Plateau State have embraced e-commerce as part of their operations. Additionally, respondents observed a noticeable increase in the number of businesses adopting e-commerce as a core business strategy. Furthermore, in terms of e-commerce utilization by consumers, the findings indicated a high frequency of usage among Plateau State residents, with a mean score of 91. The respondents also observed a shift in consumer behavior towards utilizing e-commerce platforms for both online shopping and payments, with a mean score of 85.6. This suggests that e-commerce is playing an increasingly vital role in the lives of Plateau State consumers. In conclusion, the study provided significant insights into the awareness, adoption, and utilization of e-commerce in Plateau State, Nigeria. The findings highlighted the growing awareness of e-commerce among residents and the increasing adoption by local businesses. Additionally, consumers in the state are actively leveraging e-commerce platforms for their convenience and product diversity. These results underscore the importance of promoting e-commerce education, supporting SMEs, and investing in digital infrastructure to further enhance the e-commerce ecosystem in Plateau State.




Background to the Study

The advent of e-commerce has indeed transformed global economies, offering unprecedented opportunities for businesses and consumers alike (Adelaja, 2021). This technological revolution has reshaped the way commerce operates, allowing for transactions to take place electronically, transcending geographical boundaries and time zones. However, it is worth noting that its impact in Nigeria, particularly in Plateau State, has remained largely unexplored, with limited research conducted in this specific region (Gupta & Khanka, 2008). This study seeks to address this gap by delving into the awareness, adoption, and utilization of e-commerce within Plateau State, shedding light on its evolving landscape.

Nigeria, as a whole, has been experiencing significant economic growth, and the potential for e-commerce to further boost economic activities cannot be overstated (Anan, 2017). Nevertheless, Plateau State, like many other regions within the country, faces unique challenges and opportunities regarding the integration of e-commerce into its economic fabric. One of the primary objectives of this study is to assess the level of awareness of e-commerce among Plateau State residents (Berisha-Namani, 2019). The awareness of e-commerce is a critical factor that determines its adoption and utilization, and understanding the current level of awareness is essential for crafting effective strategies to promote its growth (Ascerria, 2012).

Furthermore, it is essential to evaluate the extent to which local businesses in Plateau State have adopted e-commerce practices (Chackro & Harris, 2019). Small and medium-sized enterprises (SMEs) are the backbone of many economies, and their participation in e-commerce can lead to increased competitiveness and growth (Nwachukwu, 2010). However, SMEs often face barriers to adopting e-commerce, including limited access to technology and financial constraints (Aftab & Rahim, 2019). By examining the adoption rates of e-commerce among businesses in Plateau State, this study aims to provide insights into the challenges and opportunities that SMEs encounter in embracing this transformative technology (Campbell, 2019).

In addition to assessing the level of adoption, this study also seeks to analyze the utilization of e-commerce platforms among consumers in Plateau State (Levey et al., 2021). The behaviour of consumers in the digital marketplace is a crucial aspect of e-commerce’s success. Understanding how consumers engage with online platforms, make purchasing decisions, and navigate the challenges of online transactions is fundamental in shaping the future of e-commerce in the region (O’Brien, 2021). The findings of this study can inform businesses and policymakers on strategies to enhance consumer trust and convenience in online shopping experiences (Poon & Swatman, 2021).

To achieve these objectives, the research questions driving this study align with the objectives. Firstly, how aware are Plateau State residents of e-commerce (Chaffey, 2017)? This question will be addressed through surveys and interviews conducted within the region, allowing for a comprehensive assessment of the current awareness levels and potential areas for improvement. Secondly, to what extent have local businesses in Plateau State adopted e-commerce practices (Michalski, 2020)? This inquiry will involve data collection from businesses of varying sizes and sectors to gauge the extent of e-commerce integration in their operations (Chibelushi, 2018).

Finally, how do consumers in Plateau State utilize e-commerce platforms (Tieto, 2019)? This question will be explored by examining consumer behaviour, preferences, and challenges encountered when engaging in online shopping (Okongwu, 2021). By addressing these research questions, this study aims to provide a comprehensive understanding of the e-commerce landscape in Plateau State, offering valuable insights that can guide future developments and policies.

Statement of Problem

Despite the potential benefits of e-commerce, Plateau State faces several challenges related to its adoption and utilization (Adelaja, 2021). One significant issue is the limited awareness of e-commerce among Plateau State residents (Berisha-Namani, 2019). Many individuals within the region may not fully comprehend the concept of e-commerce, its advantages, or how to effectively engage with online marketplaces. This lack of awareness can impede the growth of e-commerce in the state and limit its potential to drive economic development (Ascerria, 2012).

Technological barriers also present a formidable challenge to the adoption of e-commerce in Plateau State (Gupta & Khanka, 2008). Access to the necessary technology infrastructure, such as reliable internet connectivity and digital payment systems, remains uneven across the state. Rural areas, in particular, may experience limited access to these essential resources, hindering their ability to participate in e-commerce activities (Chackro & Harris, 2019). This digital divide within Plateau State creates disparities in e-commerce adoption, limiting the benefits it can bring to all segments of the population.

Trust issues further exacerbate the challenges faced by e-commerce in Plateau State (Nwachukwu, 2010). Consumers may be hesitant to engage in online transactions due to concerns about the security of their personal and financial information (O’Brien, 2021). Reports of online scams and fraudulent activities can erode trust in e-commerce platforms (Michalski, 2020). These trust-related barriers can deter potential customers from embracing e-commerce, limiting its market reach and economic impact (Teo & Pain, 2019).

In addition to these challenges, local businesses within Plateau State also encounter obstacles when attempting to adopt e-commerce practices (Poon & Swatman, 2021). Many small and medium-sized enterprises (SMEs) may lack the knowledge, resources, or technical expertise needed to establish and maintain e-commerce platforms (Levey et al., 2021). The cost of entry into the e-commerce market can be prohibitive for some businesses, preventing them from capitalizing on the opportunities it offers (Chibelushi, 2018). This limited adoption of e-commerce among local businesses can constrain the overall economic growth and competitiveness of Plateau State.

Objectives of the Study

This study aimed to:

  1. Assess the level of awareness of e-commerce among Plateau State residents.
  2. Evaluate the extent of e-commerce adoption by local businesses.
  3. Analyze the utilization of e-commerce platforms among consumers.

Research Questions

  1. How aware are Plateau State residents of e-commerce?
  2. To what extent have local businesses adopted e-commerce?
  3. How do consumers utilize e-commerce platforms in Plateau State?

 Research Hypotheses

The following hypotheses were tested in this study:

Null Hypotheses(H0):

  1. There is no significant relationship between awareness of e-commerce and its adoption by businesses in Plateau State.
  2. The level of e-commerce utilization among consumers in Plateau State is not significantly influenced by their awareness and trust in online transactions.

Alternative Hypotheses(H1):

  1. There is a significant relationship between awareness of e-commerce and its adoption by businesses in Plateau State.
  2. The level of e-commerce utilization among consumers in Plateau State is significantly influenced by their awareness and trust in online transactions.

Significance of the Study

This study holds significant implications for various stakeholders in Plateau State, Nigeria. Firstly, it contributes to a deeper understanding of the dynamics of e-commerce within the region, shedding light on the current state of awareness, adoption, and utilization of this transformative technology. By doing so, it provides policymakers with critical insights to formulate targeted strategies and policies. These policies can aim to bridge the digital divide, improve internet infrastructure, and enhance digital literacy among the population, thereby fostering a conducive environment for e-commerce growth.

Furthermore, businesses operating in Plateau State stand to benefit significantly from the findings of this study. The research offers a comprehensive analysis of the challenges and opportunities associated with e-commerce adoption, enabling businesses to make informed decisions about their digital strategies. By understanding consumer behaviours, preferences, and trust concerns, enterprises can tailor their e-commerce platforms to better serve the local market. This can lead to improved competitiveness, expanded customer bases, and enhanced revenue generation, ultimately contributing to the economic growth of the state.

This study is significant for consumers in Plateau State as it seeks to address trust issues and improve the overall e-commerce experience. By identifying and addressing trust-related barriers, such as concerns about online security and fraud, consumers can gain confidence in engaging in online transactions. The research aims to provide recommendations for safer and more convenient e-commerce practices, empowering consumers to access a broader range of goods and services in the digital marketplace.

In summary, the significance of this study lies in its potential to catalyze e-commerce growth in Plateau State, thereby contributing to economic development, empowering local businesses, and enhancing the online shopping experience for consumers. The insights generated by this research can serve as a valuable guide for policymakers, businesses, and residents of Plateau State as they navigate the evolving landscape of e-commerce in the region.

Scope of the Study

This study is focused exclusively on Plateau State, Nigeria, encompassing a comprehensive assessment of e-commerce awareness, adoption, and utilization. The scope of the study includes both urban and rural areas within the state, providing a thorough examination of the e-commerce landscape throughout Plateau State.

By including both urban and rural areas, this research aims to capture a complete and diverse picture of the e-commerce dynamics within Plateau State. Urban areas, characterized by higher levels of digital infrastructure and economic activity, will be studied to understand the extent of e-commerce adoption and its impact on businesses and consumers in more developed settings. Conversely, rural areas, which may face unique challenges related to digital access and technology adoption, will also be investigated to identify the specific barriers and opportunities for e-commerce in less digitally connected communities.

The comprehensive coverage of Plateau State ensures that the findings and insights from this study will be applicable and beneficial to policymakers, businesses, and consumers across the entire region. Whether in urban or rural settings, the research seeks to provide a holistic understanding of e-commerce’s current status and its potential for driving economic growth and empowerment in Plateau State.

Operational Definition of Terms

Ecommerce: Electronic commerce refers to the buying and selling of goods and services online.

Awareness: The extent to which individuals in Plateau State are informed about e-commerce.

Adoption: The integration of e-commerce by businesses within Plateau State.

Utilization: The extent to which consumers in Plateau State engage in online shopping and transactions.

Trust: The confidence consumers have in the security and reliability of e-commerce platforms.

Local businesses: Small and medium-sized enterprises operating within Plateau State.



  • Levey, M., Powell, P., & Worrall, I. (2021). Strategic Internet and e-business in SMEs: Enablers and Inhibitors, Information Resources Management Journal, 18(4), pp. 1-20.
  • Maldeni, H. M., & Jayasenne, S. (2018). Information and communication technology usage and bank branch performance. The International Journal of Advances in ICT for Emerging Regions, 2(2), pp. 29-37.
  • Michalski, R. M. (2020). SME adoption of electronic marketing technologies: Implications for emerging national information infrastructure systems. Proceedings of the Hawaii International Conference Systems, pp. 495-504.
  • NASME. (2021). National Association of Small and Medium Scale Enterprises. Retrieved from Desktop/nasme-membership.html.
  • Nwachukwu, C. C. (2010). Management theory and practice. Onitsha: African-FEP Ltd.


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