Download this complete Project material titled; Enhancing Customer Satisfaction In The Nigeria Banking System (A Study Of First Bank Ughelli) with abstract, chapters 1-5, references and questionnaire. Preview Abstract or chapter one below

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ABSTRACT

The modern technology have brought about the use of computer system in all areas of our human endeavors, in Nigeria and other African Countries workers sees this as an attempt to replace them and not to result them into mass retrenchment or loss their job. They always believe that where computers are installed will require less human effort to perform the desired operation. The problem of this study can be stated as; does the computer effectively assist in the banking sector? The instrument the researcher used is “Structured or closed type questionnaire” this availed the research the opportunity of meeting the respondents one-on-one for collection of detailed data and statistical figures for the research. Computer in the commercial and industrial settings have been around for several decade, nothing new about that. What is new is the availability of computing power at modest cost to managers and workers throughout business, organization and banking sectors. In conclusion, the effect of computerization leads to high performance of commercial banks. Performances here are indicated as per the amount of time used in transacting business with the bank, accurate calculation, job satisfaction and overall high performances and profit turn over. Electricity power supply and telecommunication are the major factors responsible for insufficient and unrealistic electronic banking in Nigeria.

 

 

TABLE OF CONTENT

Title –                    –        –        –        –        –        –        –        –        –        –        –        i

Approval-   –       –        –        –        –        –        –        –        –        –        –        ii

Dedication  –        –        –        –        –        –        –        –        –        –        –        iii

Acknowledgements –      –        –        –        –        –        –        –        –        –        iv

Abstract –   –        –        –        –        –        –        –        –        –        –        –        v

CHAPTER ONE: INTRODUCTION

1.1     Background of the Study        —       –        –        –        –        –        –        –        1

1.2     Statement of Problem. – –        –        –        –        –        –        –        –        4

1.3     Objectives of the Study  –        –        –        –        –        –        –        –        5

1.4     Research Question         –        –        –        –        –        –        –        –        –        6

1.5     Significance of the Study         –        –        –        –        –        –        –        –        6

1.6     Research Hypothesis     –        –        –        –        –        –        –        –        7

1.7     Limitation of the Study  –        –        –        –        –        –        –        –        8

1.8     Scope of the Study        –        –        –        –        –        –        –        –        –        8

1.9     Definition of Terms       –        –        –        –        –        –        –        –        9

CHAPTER TWO:          REVIEW OF RELATED LITERATURE

2.1     Historical Meaning and Evolution of Computer  –        –        –        –        11

2.2 Theoretical Framework of Effect of Computerization on the Development of the Banking Sector.           –        –        –        –        –        –        –        –        –        28

2.3     Empirical Review of Effect of Computerization on the Development of the Banking Sector         –        –        –        –        –        –        –        –        –        32

2.4     Application of Computer to Current Banking Industries.       –        –        –        34

CHAPTER THREE:      RESEARCH METHODOLOGY

3.1     Research Design   –        –        –        –        –        –        –        –        –        37

3.2     Population and Sample Size    –        –        –        –        –        –        –        37

3.3     Sample Techniques        –        –        –        –        –        –        –        –        38

3.4     Method of Data Collection      –        –        –        –        –        –        –        39

3.5     Techniques of Data Analysis   –        –        –        –        –        –        –        39

CHAPTER FOUR:        DATA PRESENTATION AND ANALYSIS

4.1     Introduction                   –        –        –        –        –        –        –        –        –        40

4.2     Data Presentation –        –        –        –        –        –        –        –        –        40

4.3     Analysis of Data  –        –        –        –        –        –        –        –        –        41

4.4     Test of Hypothesis                  –        –        –        –        –        –        –        –        43

CHAPTER FIVE SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1     Summary of Findings–   –        –        –        –        –        –        –        –        52

5.2     Conclusion –        –        –        –        –        –        –        –        –        –        53

5.3     Recommendation of the Study          –        –        –        –        –        –        –        54

References  –        –        –        –        –        –        –        –        –        –        –        56

Appendix   –        –                  –        –        –        –        –        –        –        –        58

Research Questions                 –        –        –        –        –        –        –        –        59

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