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The Impact of Management Information System (M.I.S) On Organisational Productivity (A Case Study Of First Bank Of Nigeria Plc)


Title page





Table of contents



1.1     Introduction.

1.1     Statement of Research problem.

1.2     Objectives of the study.

1.3     Research Questions.

1.4     Research Hypothesis.

1.5     Significant of the study.

1.6     Scope and limitation of the study.

1.7     organization of the study.

1.8     Definitions of terms.





2.0.    Introduction                                                                  

2.1     The definition of corporate social responsibility

2.2     Conceptual framework.

2.3     Theoretical framework.

2.4     Empirical framework


RESEARCH METHODOLOGY                                                                    

3.0     Research methodology

3.1     Area of study

3.2     Method of data collection

3.3     Sample size

3.4     Instrument used for data collection

3.5     Method of data analysis



4.0     Introductions.

4.1     Distribution and collection of questionnaire


4.2     Testing of Hypothesis                                                                                                                                                                      



 5.0    Introduction.                                                                                    

5.1     summaries of the findings.

5.2     Recommendation.

5.3     Conclusion.

Appendix II.        




The management information system (MIS) as an organization is no doubt the most vital aspect which should be emphasized. In practical situation most decisions are taken under uncertain conditions. This uncertainty that arises in organization is given complex and unpredictable nature of the network of activities, and the event that may happen within the environment. This project has been designed therefore to reveal some impacts of management information in tackling the conditions of uncertainty in an organization as uncertainty is a permanent feature of life regardless of the structure of the organization. The study also covers the management information categories and as well as the evolution of computer system designs. The method used was based on personal interview, whereby face to face interactions took place, Questionnaires in which respondents provide answers. Based on the findings the study recommends ways in which information would benefit various organizations either by enhancing and understanding of what information stands for and its usefulness to an organization in the overcharging and dynamic operating environment.

Keywords: Management Information System, Organizations.





Management information system (M.I.S) can be thought of as any systematic processes for providing report data or other inputs performance. The creation and storage of inputs, performance, if processes and creation of storage of outputs are the function of an information system.

However, information systems have existed as long as life of this planet, until recently they have been severely restricted in the ability to assimilate a large volume of data. The advent of computer allowed management to expand its horizons and expectations concerning the possibilities of such system. Prior to computers, limited types of analyses and correlation of business data could be extracted from vast amount of information gathered in most business environment.

The word “information system” accompanies two features. One relates to an understanding and appreciation of what information is and the other refers to the characteristic of a system. Therefore one can simply put that, information refers to processed data from which some meaning or signals could a given be retrieved. The signals will alert the seekers of such information of impounding development in the environment as they relate to a given subject matter. It must have a surprise value or something the receiverhadn’t knows before.

Constituting valuable information, processed data must be able to have high emerging opportunities and threats in the external environment. It also should provide adequate warnings regarding the extent to which the organization is achieving its stated objectives within its external environment/internal environment. The processed data should also make obvious and significant interaction between the external and internal environments.

Hence to obtain information, any processed data must assist in reducing the degree of uncertainty in the operations environment of organization. In order words, to be of value, information must be able to enhance the degree of decision acedia of an organization.

A narration of Davis (1974) aptlysummarized the concept, “information is data that have been processed and is of real or received value in current or prospective decision.”



In carrying out this research, problems were encountered and the problems are as follows:

  • There was limitation at the time of carrying out the research at the beginning, because we were also preparing for our first semester examination.
  • There no enough funds for me to keep travelling to the headquarters of  First Bank plc in Lagos to get necessary information as at when due.
  • Most respondents were ticklish in answering questions even while conducting personal interview and i had to know the truth through their behavior.
  • Most respondents were unwilling to return their questionnaire and so I had to carry it all over again to get adequate information.
  • Officials of First Bank plc were most willing to give out information because they thought that the information will be given rival banking institutions.



The impacts of management information system (M.I.S) cannot be underscored in any successful organization as most decision may be taken under the condition of uncertainty. This uncertainty that arises in organization are given complex and unpredictable nature of the network of activities and the event that may happen within the environment. This project has been design therefore to reveal some impacts of management information in tackling the conditions of uncertainty in an organization as uncertainty is a permanent feature of life regardless of the structure of the organization. The objectives of this research are:

  • To know how strategic planning information are been carried out in an organization.
  • To determine whether management control information helps manager take best actions.
  • To know how operational information are been put into place or considered in the organization.



In the process of carrying out this research work, I the researcher intends to provide answers to some questions as far as this study is concerned. The following are questions to be answered;

  • Does New Information equipment result to new information
  • Is Management information system an antidote for organizational productivity.?
  • Does Lack of Co-operation among information analysts imply inefficiency in information management?
  • Is Conflict responsible for ineffectiveness and inefficiency   of management information system?



To ensure the reliability of the study, it will be abed on assumption. These assumptions will be tested and determined by the means of statistical methods. However, it will be guided by the following hypothesis;

Ho Null Hypothesis.

H1Alternative Hypothesis.

  • Ho– New Information equipment does not result to new information

H1 – New Information equipment result to new information analysis.


  • HoManagement information system is not an antidote for organizational productivity.

H1 –Management information system is an antidote for organizational productivity.


  • Ho – Lack of Co-operation among information analysts does not imply inefficiency in information management.

H1– Lack of Co-operation among information analysts implies inefficiency in information management.


  • Ho – Role of Conflict is not responsible for ineffectiveness and inefficiency of management information system.

H1– Role of Conflict is responsible for ineffectiveness and inefficiency   of management information system.


One of the crucial factors to the growth of information development process of any organization is the adequate flow of inputs to the memory units both inside and outside of the establishment in order to carry out their activity smoothly, which will not desert management information systems in use and also stimulate expansion.

The study is conducted to benefit management employers of labor, employees and industry. The public as it would enable suggestions to be made on ways and systematic process of management information in the banking industry. It will also help future researchers to have ideas and make further useful recommendations on the study.




Since this research work is based on “Management Information System; Bedrock to Organizational Success”. The scope will therefore cover what happens in the banking industry, but due to the case study of this research work, which is First Bank Nigeria Plc. Its focus will therefore be on commercial aspect.

The limitation may hinder the research work in its findings to some extents due to the case study of this research work. The country has been facing a lot of economic crises; it had result into political impasses which has distracted academic programs of higher institutions thereby making it impossible to carry the study which was conducted with the use of questionnaires and face-to-face interviews. Most of the staff in the organization were unwilling to disclose some information on suspicion of possible divulge to other rival banking institution.

The unwillingness of the respondents to return most questionnaires before the completion of the study also hindered I the researcher from going further and completing the study as schedule. In the process, several trips were made between Igbesa and the organization’s headquarters in Lagos which really hindered me financially and physically.



First Bank of Nigeria plc, which is the country premier commercial bank started from an humble beginning in 1894. The Bank founder by SIR ALFRED JONES, a shipping magnate from Liverpool commercial business in the office of Elder Dempoter and company in Lagos after absorbing its predecessor, the African banking corporation established in 1892.

It was incorporated as a limited liability company in London on March 31st 1894 with the head office in Liverpool under the corporate name of the “Bank of British West Africa”. The bank worked in closed co-operation with the colonial government in its early years in performing the traditional role of a central bank such as the issue of specific money in the WestAfrican sub-region and managing the colonial government accounts.

This bank has grown rapidly over the years with initial staff strength of six (6) at inception in 1894 comprising three expatriates and three Africans. The work force had increased presently over to 10,000. It now has 282 branches spread over the federation and in the city of London. First bank today has the largest network branches in Nigeria. The bank has continually responded to changing environment by reviewing its organizational structure, management approach and corporate entity. This began with a change of its name from Bank of British West Africa to Bank of West Africa in 1957.

The Banks ownership structure of 44.8% and 17.2% held by the ministry of finance incorporated on behalf of the federal government standard haltered bank and Nigeria public respectively changed in 1992, when the federal government under its privatization programme offered for sale its equity 44.8% in the Nigeria public. Today, the ownership is Nigeria public rather the ownership structure stands at 62.0% by Nigerians and 38.0% by standard haltered bank of United Kingdom. In economy, the bank has continued to maintain its leadership position which began in 1947 with a long team to the colonial government.

First Bank today has one of the largest portfolios of diversified loans in the country as credit facilities to various sector of the economy. Its rural banking record remains the best in the country while its agriculture credit facilitates the community farming loan scheme, which through the years consecutively the bank won the first position at the C.B.N.S farmer merit Award for financial reporting in the banking sector.

First Bank attaches much priority to its social responsibilities to the society. It has contributed immensely to worthy social, cultural, educational, philanthropical and sporting events. As the bank marks it centenary, the board and management re dedicate themselves to the noble ideas behind the establishment of the bank and remain committed to providing the best banking services within the parameters of the environment to the benefit of their customers and shareholders. First bank which is the oldest and off course the largest in the country came 54th of the first 500 bank in the world in 1982.

More so, the bank has the largest of the total deposits with commercial bank accounted for by the big three, first bank, union bank and united bank of Africa then cutting established functional boundaries.


The definitions of unfamiliar or technical terms are stated below:

Management: The action of managing .i.e. the person who manages staff, an organization or in charge of the business affairs of a team.

Information: These are facts or knowledge that are provided or learned. This can also be in form of computer data.

System: A set of things working together as a mechanism or network. The way of computing a group of related programme or hardware units.

Organization: An organized group of people with a particular purpose e.g. a business oriented people in order to achieve a particular goal or aim. It can also be a systematic approach or arrangement.



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