The researcher’s interest in this topic emanated from the above premise also as a student of communication would like to find out public relations as a tool for conflict resolution Questionnaire personal interviews personal association journals textbooks office record etc. were used to gather primary and secondary data which were then analysed using statistical techniques as percentage rate means table and charts. The population interest included both internal and external.
Random sample method was adopted to elicit the reasons. Educational qualification of the respondents. Whether NITEL has public relations department the medium through which NITEL’S policies and  . programmes are disseminated public relations has encouraged cordial relation between NITEL and its public NITEL and its social responsibility public relations as a tool for conflict resolution credibility building and earning and repartition for company are predicated on effective communication with the publics we all examine and discussed.
However the result of the survey revealed that NITEL agrees that NITEL public relations is imperative in conflict management and resolution. The outcome of this research work will go a long way to portray the importance and imperative of public relations in both business and social lives.
In the high of this some strong recommendations were made for those who care to know.
Title page                           ii
Dedication                           iii
Acknowledgement                        iv
Proposal                           v
Table of content                        vii
CHAPTER ONE
Introduction                           1
1.1   Background of study                  6
1.2   Statement of research problem                10
1.3   Objective of the study                  12
1.4   Significance of the study                  14
1.5   Research question                     16
1.6   Research hypothesis                  16
1.7   Conceptual and operational definition             17
1.8   Assumptions                     18
1.9   Limitations                        18
CHAPTER TWO
Review of the literature                     20
2.1   Sources of literature                  28
2.2   Summary of literary review               30
CHAPTER THREE
Methodology                        32
3.1   Research Method                     32
3.2   Research design                     32
3.3   Research sample                     33
3.4   Measuring instrument                       34
3.5   Data collection                     35
3.6   Data analysis                     35
3.7   Expected Result                     35
CHAPTER FOUR
Data analysis and result                     36
CHAPTER FIVE
Summary, Recommendation and Conclusion            46
5.1   Summary                        46
5.2   Recommendation for further study            49
5.3   Suggestion for further study               52
5.4   Conclusion                        53
References                         55
Bibliography                      58
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