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Role of communication in enhancing productivity in an organization. A case study of federal polytechnic Ekowe Bayelsa state.


1.1        Background of the study

1.2        Statement of problem

1.3        Objective of the study

1.4        Research Hypotheses

1.5        Significance of the study

1.6        Scope and limitation of the study

1.7       Definition of terms

1.8       Organization of the study





3.0        Research methodology

3.1    sources of data collection

3.3        Population of the study

3.4        Sampling and sampling distribution

3.5        Validation of research instrument

3.6        Method of data analysis



4.1 Introductions

4.2 Data analysis


5.1 Introduction

5.2 Summary

5.3 Conclusion

5.4 Recommendation





This study was on Role of communication in enhancing productivity in an organization. A case study of federal polytechnic ekowe bayelsa state. The total population for the study is 200 staff of federal polytechnic Ekowe, Bayelsa state. The researcher used questionnaires as the instrument for the data collection. Descriptive Survey research design was adopted for this study. A total of 133 respondents made HODs, senior lecturers, graduate assistants and junior staff were used for the study. The data collected were presented in tables and analyzed using simple percentages and frequencies


Chapter one


1.1Background of the study

It is essential that any type of organization, which wishes to pursue an activity in full accordance with the society in which it exists, to begin the work based on a pre-set plan, a management strategy carefully designed as management represents a vital aspect of the functioning of the organizational and the social systems, especially in the conditions of modern era, marked by the increasing complexity of technological and informational products, radical transformation at the level of social structure, trends of globalization of the economy and, especially, changes to the product at the organizational level. In this context we consider necessary the intervention of managerial structures that will adapt to all organization changes.

Communication is often referred to as the network that binds together all the members and activities within an organization through “communication” is a highly ambiguous term which stems from the latin word “communiqué” is meaning to share, to make common to comport for the purpose of this study, I shall defined it (communication) as the preference of information is, sharing of ideals and instructions of feeling between individual or groups of individual and within or between organizations at inter-organizational levels. Though, the transmission of this information, ideals and their activities may co-ordinate in the pursuit of organizational goals and individuals satisfaction. However, in order to achieve this, management must decide upon the form and content in any items of communication. To do these properly, it is essential first to decide the exact purpose of this communication and a thorough appreciation of the knowledge, understanding, interest and attitudes at those who will receive the information. Hence, management of kinds has a greats responsibility to ensure that adequate communication occurs in their organization, communication therefore become an indispensable functions of people and organizations or the organism relocates its part and its environment and relate its part and its internal processes one to the other. That is to say, communication is the life wire of any meaningful existing organization.

However, it is worth noting that communication even between friends is at best difficult and at time impossible to achieve, in spite of their relationship, it may be expected therefore, that where hierarchical relationship exists as in federal polytechnic, Ekowe, and where interpersonal feelings are some time more negative, even more attention and effort, it is to yield the level of understanding necessary for efficient operations. Inspite of the complexity of the process, communication have fundamental that are important to managers and supervisors.


The passing of information is not only from supervisor to subordinate. It also emanates from subordinate to supervisor; in federal polytechnic, it is not only between organization but information could also be passed horizontally for instance within federal polytechnic from one department to another failure to communicate effectively has became a constants source of frictions, between departments in the work situation. If one where to devolved into the cause of some of the constant conflicts which arises between department or between individuals one would find that most of them arouse because “we were not informed”. Many good managers have been devolved because major decisions affecting their departments were taken without them being involved. Poor communication in federal polytechnic may lead to conflict at the detriment of efficient and effective communication and the ultimate success of the organization concern (federal polytechnic).


The following are the specific objectives which the researcher intends to achieve:

  1. To evaluate ways of improving effective communication in an organization.
  2. To evaluate the roles of communication.
  3. To determines barriers to effective communication in an organization.
  4. To ascertain the relationship between communication and organization productivity


The following hypotheses are formulated;

H0there are no ways of improving effective communication in an organization.

H1there are ways of improving effective communication in an organization.

H0there is no relationship between communication and organization productivity

H2there is relationship between communication and organization productivity


The study will specifically benefit federal polytechnic, the employees and the consumers at large for the organization. It will experience meeting up with its production, sales and profit targets without any bottleneck. For the employees, materials will always be available for continuous production without a delay. Huge financial returns will occur to boost their wages and bonuses. The consumers will enjoy quantity and quality goods and services on schedule. It is also hope that this contribution will be of benefit to the students, professionals, researchers, lecturers, who are seeking for information in the area of polytechnic.


Communication might be as vital as the attainment of high profit by organizations. This therefore, underline its importance to organizations, which formed the basis of this study by ascertaining what role it could play in enhancing productivity in federal polytechnic, Ekowa, Bayelsa state

The researcher has intended to limit himself to the role of effective communication in federal polytechnic, Ekowe, Bayelsa state. This result from my believe that, the uses and methods of communication in polytechnic management will definitely reflect what happen to organization and its kinds. The researcher choice of federal polytechnic is therefore informed by the existing geographical proximity which could allowed me easy access to relevant document and data that will aid the success of the study.



Every research activity has its constraints. This particular one is however not an exception. Certain factors limit the process of writing this research work, which include:

  1. Inadequate research materialsThe research materials on this subject matter were very few. The much relied library is field up with outdated books, which are of little relevance to current research. Moreover, the lost of new and updated materials are exorbitant which make them not readily affordable.
  2. Lack of cooperation of subjectsSourcing for information from source of respondents was not an easy task, particularly with regards to some information that are regarded as classified or highly confidential to the company, the degree of cooperation of staff of Hamdala Hotel was minimal. 3.     Low return of questionnaire In the process of gathering data, it was discovered that not all questionnaire issued out were returned. Some of them were also wrongly filled which means a great deal of relevant information was held back and which could have enhanced the quality of this study.
  3. Inaccessibility to subjectsAnother constraint encountered during the research is the inaccessibility to the inventory management manager who was not always on sit to provide desired data. However, inspite of all aforementioned constraints, the researcher was able to still present an unprecedented research work.



COMMUNICATION: This refers to the transfer of information from one person (sender) to the other (receiver) with such information being understood by the person the receiver.

INTERNAL COMMUNICATION: This is the type of communication that involves the internal components of an organization e.g. people, structure, money and technology

PRODUCTIVITY: Productivity describes various measures of the efficiency of production. Often, a productivity measure is expressed as the ratio of an aggregate output to a single input or an aggregate input used in a production process, i.e. output per unit of input, typically over a specific period of time


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