ABSTRACT
From the immemorial, the role of leaders in ensuring excellence organizational performance cannot be emphasized. The need for adequate motivation suitable working environment, compensations efficient communication between employers and employees are important to promoting excellent organization performance. Though studies on motivation and leadership role amongst employees are well studied in financial organization in developed countries, less could be said of in financial organization in developing countries like Nigerian. Therefore, it was important to evaluate leadership and organizational performance in financial intuitions in Nigeria. The evaluation was done through the use of questionnaires with questions tailored towards determining: the relationship between leadership and organizational performance, pattern of leadership and the extent of factors for worker’s low performance and leadership style affected labour management relations and productivity in two selected branches of United Bank for Africa being the study area. After analyzing the result with chi-square, it was concluded that to attain the objectives of business establishment, it was necessary that leadership recognizes the needs of workers, employ appropriate motivational tool such as promotion of staff based on merit and skills, provide suitable working environment and provide an appropriate leadership style that will encourage free flow of information among employee superior officers and other employers.
CHAPTER ONE
INTRODUCTION
1.1BACKGROUND OF THE STUDY
An organization is a social set up, which has a boundary that separates it from its environment, pursues its own collective goals, and controls its own performance (Kick and Gullet, 1995)., in a formal organization, interactions are rationally coordinated and directed through time on a common basis.
The person at the helm of affairs is usually the leaders.
Kraines (2001) stressed that the word leadership has been used by most discipline: political science, business executives, social workers and educationist. However, there is large disagreement as regards the exact meaning.
This view was also supported by Tafffinder (2006), who gave different definitions to leadership: “a simple meaning leadership is getting people to do things they are never thought of doing, do not believe are possible or that they do not want to do. With reference to an organization, he defined leadership as “the action of commitment employees to contribute their best to the purpose of the organization”. While on a complex and more accurate view, he explains that you only know leadership by it consequences – from the fact that individuals or a group of people start to behave in a particular ways as a result of the actions of someone else”.
Thus in many situations, “leadership ability” may only become apparent when a person has a formal role and hence has a power over reward and punishments or when at least such power is relatively weak among other group members. The failure to make this distinction has caused some confusion in the discussion of leadership.
Effective management is described as a means of getting things done by other people. It can further be described as a social process entailing responsibility for the effective and economic planning and regulation of the operators of an organization in fulfillment of a given purpose or task.
Employees performance is been described as the work rate of individual that make upon the department, unit and ministries that actually carry out the goals and objectives of the organization and it is through their performance each and every unit determines vis-à-vis the set goals of the unit.
Employees have to be rewarded / motivated in terms of their effective performance and thus having to do with performance appraisal, which is defined as a systematic evaluation of employee’s past and present behaviour on the job based on standard format for use of the employee and employers.
Messick and Kramer (2004) further explained since human beings could become members of an organization in order to achieve certain personal objectives, the extent to which they are active members depends on how they are convinced that their predetermine objectives. Therefore, an individual will support an organization if he believes that though it, his personal objectives and goals could be met. If not the person’s interest in the organization will decline.
The extent (degree) to which all members of an organization user their abilities and influences in the effective utilization of resources depends upon how well the managers (leaders) of the organization understood and perform their jobs. Maddock and Fulton (1998) explained that leadership and other processes of the organization must be such that can ensure maximum probability within all interactions and relationships with the organizations, each member will be in the light of his background, values and expectations, view the expenses as supportive and one which can build and maintain his sense of personal worth and importance.
1.2 STATEMENT OF THE PROBLEM
Leadership management in the organization is moving towards the trend transformational leadership. The question is whether transformation leaders do make a difference in leadership development as well as subordinate job satisfaction and individual development.
Bass, Bennis and Nanies, Conger and Kanungo; Rouche, Baker and Rose; Tichy and Devanna (as cited in Pawar and Eastman, 1997) studied transformational leadership’s behavioural aspects and their effects on subordinates productivity / performance and organization.
According to Hater and Bass (1998), considerable research has been done in the exchange relationship between leaders and subordinate. However, the concept of effective leadership is based on strong personal identification and going beyond a self-interested exchange of rewards between leader and subordinate.
By considering the present study; the effectiveness and ineffectiveness lies on the leadership and organization of the study.
According to Akpala (1998) some common problems were mentioned to affect organizational performance in Nigeria business and institutions. Among these problems faced by economic and government institutions in Nigeria are bad attitude to work among Nigerian workforce, poor organizational performance, inefficiency and ineffectiveness in most places. The author further stated that most organizations in Nigeria are managed by management systems that are strange to the typical Nigerian culture. However, it was suggested that the right type of leadership and motivation were not applied in managing Nigerian workers.
1.3 OBJECTIVE OF THE STUDY
The major objective of this study is to examine the effect of leadership style on subordinate productivity in Nigeria with respect to United Bank for Africa. The specific objective of the study include:
i. To determine the pattern of leadership and the extent it ahs affected organizational performance in the United Bank for Africa (UBA)
ii. To identify the factors that is responsible for worker’s low performance in the United Bank for African (UBA).
iii. To find out how leadership style affected labour management relations and productivity in the United Bank for Africa (UBA).
iv. To examine the roles a leader plays in an organization.
1.4SIGNIFICANCE OF THE STUDY
Nigeria as a nation is currently faced with a sharp increase on number of entrepreneurs who form business in common areas relating to maintenance, wholesales and production to industries. The running of theses business units necessitates frequently interactions and expectations between the entrepreneur and the employees.
Based on this, this study will be of immense significance in a number of ways:
i. It will help to reveals the relationship between leadership and organizational performance and how leadership style could be applied to.
ii. It will be of importance for students of business administration who might become future managers leaders and entrepreneurs.
iii. This study will also help management and leaders of organizations to become aware of the factors that actually motivate their employees to low and high productivity in their work.
1.5RESEARCH HYPOTHESES
The followings hypotheses were posited to guide the study in achieving the research objectives.
HYPOTHESIS ONE
HO: Leadership function and pattern in United Bank of Africa (UBA) does not significantly affect the overall performance of the business outfit (organization).
HI: Leadership function and pattern in United Bank of Africa (UBA) significantly affect the overall performance of the business outfit (organization).
HYPOTHESIS TWO
HO: Positive responses of the leader to higher performance variables does not promote maximization of the objectives o f the organization in the United Bank for Africa (UBA)
HI: Positive responses of the leader to higher performance variables promotes maximization of the objectives of the organization in the United Bank for Africa (UBA)
1.6METHODOLOGY OF STUDY
The quality of any research work is closely allied to the methods of getting data for such a research. The study will utilize both primary and secondary sources of data. The primary source includes the use of questionnaires to obtain information from the respondents about the study. The secondary sources includes printed and published materials relevant to the study.
For the analyses of the data collected, descriptive statistics will be employed; chi-square analysis is the main tool for the test of operational hypothesis formulated.
1.7SCOPE AND LIMITATION OF STUDY
This study covers the relationship between leadership style and organizational performance in Nigeria with a view of highlighting the consequences of effective leadership quality in subordinate productivity.
The major limitation is time and financial constraints. This type of research requires adequate time and financial resources to visiting the case study frequently.
However, the scope of the study will be limited to United Bank for Africa, Lagos.
1.8ORGANIZATION OF STUDY
This research will be organized into five chapters as follows:
Chapter one will focus on the background of the study, statement of problems, objectives of the study, statement of hypothesis, significance of the study, scope and limitation of the study organization of the study and definition of terms.
Chapter two will contain literature review and theoretical framework.
Chapter three will focus on the research methodology and method of data analysis.
Chapter four includes the presentation and analysis of data and discussion of results.
Chapter five will focus on the summary, recommendation and conclusion.
1.9DEFINITION OF TERMS
Leadership: Getting people to do things they have never thought of doing, do not believe are possible or that they do not want to do.
Employer: An employer can be defined as a person or institution that hires people.
Employee: This refers to the person being hired (supplier of labour).
Management: The act of controlling a directing people so as to coordinate and harmonize the group thereby accomplishing goal(s) within and beyond the capacity of people being directed.
Corporate Image: This depicts the attributes people give to an organization.
Organizational Performance: This is the performance of the product of all interactions taking place in the organization.
Motivation: A conscious act aimed at spurring better results from individuals who may ordinary not ready to go beyond their capacity.
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