This research project is titled “The Role of the Public Complaints Commission
in Protecting Worker’s Rights against Administrative Injustice and
Maladministration in Nigeria”. The research work has been prompted by the
observation made on the decline in the discharge of its roles in some state
offices of the Commission, despite overall achievement of organizational
target. The main purpose of this research therefore was to find out what must
have been responsible for the decline. To achieve this, data were collected and
interview conducted. In the data collected, simple descriptive presentations in
Annual reports were consulted. In the course of this research, findings revealed
that limitations of the Act have made a negative impact on the performance of
Commission’s staff, but that the staff encounters problems while carrying out
their respective jobs. Responses also revealed that the Commission needs to
continually conduct training programmes especially on investigation, as that
will boost staff performance. Finally, the argument in this work is that,
although the PCC has recorded some achievements regarding the discharge of
its mandate from the time of its inception to date, it might not be rated high on
its score board. In this regard, (the researcher/study) have made
recommendations that will have far reaching significance and they are sure to
make the commission more focused, more robust and more dynamic, if they are
judiciously implemented.
xi
CHAPTER ONE
GENERAL INTRODUCTION
1.1 BACKGROUND
Hon. Chief Justice J.V. Milvain of the trial division of the Supreme
court of Albarat, Canada delivering judgement on 6th January 1990 in the case
of “Feldbrugge V. Netherland A/100/1986 where the complainant was refused
the payment of his social benefit after he fell sick and was retired as a result of
ill health – held that the right to continue to receive benefit after sickness is
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