The Impact Of Communication On Organisation Efficiency (A Case Study Of Economic And Financial Crimes Commission Abuja)
ABSTRACT
This study on the impact of communication on Organizational efficiency, A Case Study of Economic and Financial Crimes Commission is set to examine the relevance of communication to the operational efficiency of the Commission, also to ascertain the method and means of communication a manager can use to improve the process of efficiency of the Economic and Financial Crimes Commission Abuja and to examine the challenges faced by managers in trying to communicate with different sections and staff of the Organization. To justify the purpose of the study, chapter one gives general introduction of the topic under study. The second chapter exhaustively deals with literature review, process, methods of communication, communication flow to the organization, challenges of organizational communication and the relevance of communication. Methodology adopted in acquiring the information .The research design used is a field survey. The population size used is 269, which comprises of 40 senior staff 20 middle staff and 209 subordinate. It is from the population size that the sample size was collected. A simple random technique was used and a total sample size of 269 questionnaires was used for the collection of data out of which 230 was returned. The primary data collected were analyzed using tables showing percentage of respondents. The researcher went further to use the chi-square analysis to test the hypothesis and draw up conclusions and summary.
TABLE OF CONTENT
Cover page
Title Page
Dedication-
Declaration
Certification page-
Approval page –
Acknowledgement –
Abstract
Table of Contents
List of Tables
CHAPTER ONE: INTRODUCTION
- Background of the study
- Statement of problem
- Objectives of the study
- Research Questions
- Research Hypotheses
- Significance of the Study
- Scope of the Study
- Limitations of the Study
- Operational Definition of terms
- Profile of Economic and Financial Crimes Commission Abuja
References
CHAPTER TWO: LITERATURE REVIEW
- Introduction
- Communication defined
- Organizational Communication System
- Communication process
- Method of communication
- Communication Flow to the Organization
- Challenges of Organizational Communication
- Relevance of Communication
References
CHAPTER THREE: RESEARCH METHODOLOGY
- Introduction
- Research design
- Population size
- Sampling techniques/sample Size
- Methods of data collection
- Method of data Analysis
- Test of hypothesis
References
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1 Introduction
4.2 Data Presentation and Analysis
4.3 Statistical Testing of Hypotheses
4.4 Discussion of Findings
CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
- Introduction
- Summary
- Conclusions
- Recommendations
Bibliography
Appendix
CHAPTER ONE
- Background of the study
Communication involves not merely the transfer of information, ideals, facts and advices to other person or persons but, most importantly, it involves the understanding of the idea transmitted, so that they can act on it in the direction intended. Thus, if a reprimand is intended to remind somebody of the rules, to improve behaviour and not to build up resentment, then it is important to know how, when and what is communicated.
According to Dunham et al (1989:528) Nongo, (2005:139), effective communication takes place when the information or massages received matches the information the sender intends to transmit. Since managers execute the management process of planning, organizing, directing and controlling through personnel to achieve the goals of the organization, it means that managers must communicate to be able to perform their managerial work that results to the attainment of the goals of the organization.
Without communication managers cannot implement the management process, hence the goals of the organization cannot be effectively achieved. It is through information exchange that managers become aware of the needs of customers, client, public, victims and stakeholders the availability of suppliers, the claims of stockholders, the regulations of the government and the concerns of the community.
Today, it is not uncommon to find most Nigerian managers treating communication process and intended messages as ordinary issues that do not require proper attention and time of the manager. This has made organizations/firms to loss so much time and resources in trying to correct the Content of messages, policies, and instructions meant to achieve organizational goal. It is on this premise that this study intend to examine the impact of communication on organizational efficiency especially in Economics and Financial Crimes Commission (E.F.C.C).
- STATEMENT OF THE PROBLEM
Communication in Organization is difficult and subject to misunderstanding because the message is often complex; transmission and reception conditions are poor; and differences separate sender and receiver.
These problems arise from the fact that we are working with much more intricate methods, ideas, and situations than we were in the past. Managers in the organization accommodate information more than they can cope with which normally lead to communication breakdown, and time and resources are wasted in the course of explaining some of these ideas.
The complexity of a message relates to conflicts about the content, the difficult nature of the subject, difficult working conditions and noise that are inherent in our working environment.
The advanced communications capabilities that complicate the problems words come to have difficulty terminologies and even where the words seem to mean the same; there are slight differences in connotation. A directive that seems perfectly clear to an entire nursing staff may seem confusing to an administrator or an auditor. A very specific informative laboratory methodology may be hopelessly confusing to a purchasing agent. Often, these confusions are not technical but rather semantic. These to a large extent affect efficiency in the work place and make it even more difficult for managers to achieve goals. It is against this backdrop that this study intends to ascertain the impact of communication on the efficiency of an organization particularly to Economics and Financial Crimes Commission (E.F.C.C) Abuja
- OBJECTIVE OF THE STUDY
- To examine the relevance of communication to the operational efficiency of Economics and Financial Crimes Commission (E.F.C.C)
- To ascertain the various means/methods of communication that a manager could use to improve process efficiency in Economics and Financial Crimes Commission (E.F.C.C).
- To examine the various challenges that managers face in communicating with the different sections and workers within Economics and Financial Crimes Commission (E.F.C.C)
- RESEARCH QUESTIONS
- What relevance does communication has to the operational efficiency of Economics and Financial Crimes Commission (E.F.C.C)?
- What methods and means of communication can a manager use to improve efficiency of Economics and Financial Crimes Commission (E.F.C.C) ?
- What challenges do managers face in trying to communicate with the different sections and workers in Economics and Financial Crimes Commission (E.F.C.C)?
- RESEARCH HYPOTHESES
Ho1: Communication is not relevant to the operational efficiency of Economics and Financial Crimes Commission (E.F.C.C) .
Ho2: There are no methods and means of communication a manager can use to improve the process efficiency of Economics and Financial Crimes Commission (E.F.C.C)
Ho3: There are no challenges faced by managers in trying to communicate with different sections and workers in
Economics and Financial Crimes Commission (E.F.C.C)
- SIGNIFICANCE OF THE STUDY
This study at the end of this research will be important to the general public/government as it will bring out a true picture of the world of organizational communication to enable people present ideas clearly and persuasively.
The study will also enlightens management /managers of an organization on the best methods and means of communication to use thereby reducing incidence of inter-personal conflicts and rumour mongering and create an open organization in the interest of developing creativity and self-control among organization members.
Again, this study will be important to employees of Economics and Financial Crimes Commission (E.F.C.C) because it will put a challenge on them as regards what to do if the organizations aims and objectives are not achieved and makes appropriate plans to improve on performance so that the goals and objectives of the organization can be achieved.
To the stakeholders of Economics and Financial Crimes Commission (E.F.C.C), this study will provide relevant information to assist them to make re-assessment of their interest in a case, whether to close a file case based on lack of information due to weakness in communication channels or to continue in order to ascertain justice for victim sand and punish/fine offenders.
The research would contribute to academic knowledge as it would attempt to find out the impact of communication on organizational efficiency and provide information and useful findings to organization especially Economics and Financial Crimes Commission (E.F.C.C).
Finally it is a basic criterion for the award of Bachelor’s Degree in Business Management in Benue State University.
- SCOPE OF THE STUDY
This study on the impact of communication on organizational efficiency covers only Economics and Financial Crimes Commission (E.F.C.C), and it covers the period of 5 years from 2006-2011.
The aspect of communication covered is organizational communication in which the methods and means of communication used, the challenges managers face in trying to communicate and the relevance of communication to organization shall be examined.
- LIMITATION OF THE STUDY
Success as it is often said cannot be attained on a platter of gold. In the course of this research work, problems were encountered.
- Time: Carrying out a good research requires a lot of concentration on and time. Due to the short time allowed for this work coupled with the academic work at the same period made it practically impossible to reach out to the Economics and Financial Crimes Commission (E.F.C.C) for relevant information for `detail research work.
- Finance: Inadequate finances to travel out also restricted the research to the company under study. This affected the wide coverage needed for a comprehensive study of this nature.
- PROFILE OF ECONOMIC AND FINANCIAL CRIMES COMMISSION.
The Economic and Financial Crimes Commission was established by an act of the federal Government of Nigeria in 2004 under the President Olusegun Obasanjo administration.. The establishment Act mandated the EFCC to combat financial and economic crimes within the federal republic of Nigeria which is within the 36 states including the federal Capital Territory. The Commission is empowered to prevent, investigate, prosecute and penalize economic and financial crimes and is charged with the responsibility of enforcing the provisions of other laws and regulations relating to economic and financial crimes, including:
Economic and Financial Crimes commission Establishment act (2004)
The Money Laundering Act 1995
The Money Laundering (Prohibition) act 2004
The Advance Fee Fraud and Other Fraud Related Offences Act 1995
The Failed Banks (Recovery of Debts) and Financial Malpractices in Banks Act 1994
The Banks and other Financial Institutions Act 1991; and
Miscellaneous Offences Act
In addition, the EFCC will be the key agency of government responsible for fighting terrorism.
As far as the Economic and Financial Crimes Commission, EFCC and the war against economic crime and corruption in Nigeria is concerned, Mr. Ibrahim Lamorde remains an iconic figure. At every turn in the short history of the agency, his name crops up. In the formative years of the Commission, he was the valiant “heart” of the Commission and the rallying point in the partnership between the EFCC and its strategic allies. He is the only one to have twice served as Director of Operations and Acting Chairman of the agency. He was followed by Mallam Nuhu Ribadu 2006 whose tenure ended and was followed by Mrs. Farida waziri whose tenure also ended and now headed by Lamorde till date.
Lamorde was born on the 20th of December, 1962 in Mubi, Adamawa State of Nigeria, Mr. Lamorde took an honours degree from the Ahmadu Bello University in 1984. He did his mandatory National Youth Service (N.Y.S.C) 1984 – 1985, and enlisted into the Nigeria Police Force as a Cadet Officer on 1st January, 1986. After the successful completion of cadet officers training, he passed out as an Assistant Superintendent of Police in July 1987. He did a one year probation period, after which he was confirmed as a substantive Assistant Superintendent of Police. He served as a Divisional Crime Officer 1988 – 1989 and later as a Police Public Relations Officer from 1989 to 1993. In 1993, the Special Fraud Unit (SFU) of the Nigeria Police Force was created and he was drafted as one of the pioneer officers. He served in the SFU from 1993 to 2002.
Efcc have offices in the 36 state of Nigeria headed by an investigator …
The head of is located at NO. 5 Fomella Street,off Adetukumbo Ademola Crescent,Wuse2,Abuja.
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