APPROVAL PAGE———— III
DEDICATION PAGE———— IV
ACKNOWLEDGEMENT————V
ABSTRACT—————-VII
TABLE OF CONTENT———— XI
LIST OF TABLES———— X
CHAPTER ONE
1.0 INTRODUCTION———— 1
1.1 Statement of the problem——– 6
1.2 Purpose of the study————7
1.3 Statement of hypothesis——– 9
1.4 Significance of the study——– 10
1.5 Scope of the study————11
1.6 Limitation of the study————12
1.7 Definition of the terms————13
CHAPTER TWO
2.0 REVIEW OF RELATED LITERATURE—- 14
2.1 The relationship between first bank of Nigeria and its customers.—————-16
2.2 The importance of Bank customers—- 18
2.3 The banking environment of the First Bank of Nigeria PLC (1990 ” 2004).———— 19
2.4 The Bank Duties/Responsibilities.——–22
2.5 Customers Duties/Responsibilities to its customers 27
2.6 Functions of the First Bank of Nigeria PLC.—-29
2.7 Factors Responsible for poor customer/bank relationship in the Bank.—————-39
2.8 Factors responsible for good customer/bank relationship in the Bank—————-41
2.9 The Nigeria Human Factor ——– 44
Reference—————-45
CHAPTER THREE
3.0 RESEARCH DESIGN AND METHODOLOGY —-46
3.1 Sources of data:———— 46
– Primary data———— 49
– Secondary data————49
32 Area of the study ————49
33. Population of the study————50
3.4 sample and sampling procedure——–50
3.5 Instrument of data collection——– 51
3.6 Method of analysis of data——– 55
CHAPTER FOUR
4.0 DATA PRESENTATION AND ANALYSIS—-57
4.1 Data analysis———— 57
4.2 Test of hypothesis————74
Reference—————-77
CHAPTER FIVE
5.0 SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION————78
5.1 Findings—————-78
5.2 Conclusion—————-81
5.3 Recommendation————84
Reference—————-93
Bibliography———— 96
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