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Strategies for Managing Industrial Conflicts in an Organization, the Study of Greenkapital Energy Gwarinpa Fct



This study titled “strategies for managing industrial conflicts in an organization; a case study of Greenkapital Energy Gwarinpa, FCT” was aimed at investigating the types, causes and effects of industrial conflicts in the organization as well as the strategies adopted in managing the conflicts in the organization. The survey research method was adopted for the study. Primary data were collected from selected staff of the organization using questionnaire and interview techniques. Secondary data were collected from published works. Data were presented in tables as frequency distribution and analyzed with percentage and frequency. The Z-test technique was applied in testing the hypotheses. The major findings of the study were as follows; Conflicts regularly occur in the organization. These include intrapersonal, inter-personal and group-management conflict. The causes range from personal trait and goals, organizational policies to poor communication and reward system. The conflict management strategies adopted include avoidance, accommodation, competition, compromise, collaboration, mediation, counseling, team resolution, etc. Conflicts have adverse effects on employees and the organization. Effective conflict management enhances organizational productivity.





Overtime, Industrial conflict is a canker worm that has eaten deep into the fabrics of most organizations both government and private. In other to achieve organizational productivity, enhance growth and profitability in any organization, a lot has to be done in ensuring that workers or employees are in the right frame of mind in other to give their best to the cause of any firm or organization. Overtime, a lot of scholars have actually observed a striking relationship between employees’ frame of mind and their productive capacity. If operational performance and productivity is to be achieved, then workers/employees have to be provided with the best possible condition to give their best and enhance productivity. In achieving organizational aims and objectives, the workers inputs constitute over 70 percent to achieving profitability (Schlep 2020).


Industrial or industrial conflicts are one inevitable act that takes place in organizations or firms which is capable of ruining an establishment if no properly handled. Misunderstandings are inevitable but the way it is handled in an organization goes a long way of determining the eventual success of such organizations. In an organization where there are people from different background and ideologies industrial conflict is bound to occur. It take quite a lot of professional and ethical ways of ensuring that these industrial conflicts when they do occur can be effectively managed so that it doesn’t have a negative stamp on the organization.Aindustrial crises can be as a result of several factors which ranges from wages/salary, poor working condition, selective punishments just to mention but a few. Nigeria as a country has witnessed its fair share of industrial crises; in 1964, there was a general industrial action/strike carried out by the United Labour Union over the non-implementation of the revised salary structure in Nigeria. Workers demonstrated their grievances in the streets of major cities in Nigeria and some labour leaders were tortured in the process by the police. In 1994 during the regime of late General SaniAbacha, the academic staff union of universities (ASUU) carried out a strike action throughout the federation which lasted for more than a year over poor working conditions. Also in 2012 ASUU also embarked on six months old indutrial action over the better working conditions promised earlier.

In 2020, the academic staff union of universities particularly in the south Eastern States of Nigeria embarked on a five months strike over the non-implementation of the 2019 FG-ASUU agreement.

However, considering the past history of Nigerian industrial relations, one may conclude that industrial conflict is a dominant factor in the Nigerian Labour Relations and could affect the nations productive capacity if neglected.


Industrial crises have been a reoccurring decimal in Nigeria’s labour relations. This has grossly lead to economic hardship now evident in the country as the gross domestic product has steadily depleted which has led to job retrenchment. There have been many disputes and disagreement between the Nigerian workers and their employers, this disagreement usually lead to industrial actions, crises and its pathetic result is the poor performance of the economy as millions of naira is lost each time Nigerian workers embark on strike or industrial actions.

However, one would begin to ask why is industrial conflict a dominant factor in the Nigerian Labour history? What could be the cause of these actions, the effects as well as possible alternatives to the problem of industrial conflict in Nigeria?


The main objective of the study is to examine the strategies for managing industrial conflicts in an organization. The specific objectives of this study are;

  1. To identify the causes of conflicts in corporate organizations.
  2. To examine the different strategies of conflict management in organizations.
  • To determine the extent to which these strategies are effective.
  1. To determine the impact of conflict on workers’ productivity.
  2. To determine the impact of effective conflict management on organizational productivity.


The following questions will be addressed in this study;

  1. What are the causes of conflicts in corporate organizations?
  2. What are the different strategies for conflict management in organizations?

iii.       To what extent are the strategies effective?

  1. What is the impact of conflicts on workers’ productivity?
  2. What is the impact of effective conflict management on organizational productivity?


The study has both theoretical and practical significance. Theoretically, this study will be useful to both students and scholars who wish to advance their knowledge on the meaning, causes, effects and possible alternatives to industrial conflict in higher institution of learning and Nigeria at large. On the other hand, it also has a practical significance to the management of the Nigerian government and its employees, as it will help them improve their industrial relations, economic bargaining and collective understanding among them as actors in Industrial Relations. Significantly, it will also provide practicing industrial personnel managers with knowledge on the causes, effects and possible alternatives to industrial conflicts in Nigeria.


This study is majorly focused on the effect of industrial conflict on workers’ productivity with a case study of Greenkapital Energy Gwarinpa, FCT.

Limitations of study

Financial constraint- Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection through the internet, questionnaire and interview.

Time constraint- The researcher simultaneously engaged in this study with other academic work. This consequently cut down on the time devoted for the research work.



Conflict: This is a situation in which people, groups, or countries are involved in a serious disagreement or argument due to clash of interest.

Industrial conflict: This refers to as the dissatisfaction arising from the interaction between the labour and management in the work place.

Negotiation: This is the formal discussion between people who are trying to reach an agreement.

Strike: This is temporary refusal by workers to work in accordance to the prevailing employment contract or other conditions that may have been specified or implied in the contract of employment.

Industrial action: This is the reaction of either party to conflict in any attempt to make the other party succumb to its demand.

Poor performance: This refers to a situation whereby an employee failed to meet up with his or her expected target in any task assigned to him in an organization.



  • Agwu, A (2016) Corporate Management; Issues and Strategies Enugu: Precision Printers.
  • Dunlop, J. (2012) Strategic Management Approach. London: Botten Press.
  • Obisi, C. (2019) Understanding and Managing Conflicts In the Workplace. Lagos: Interpublishers.
  • Otobo, D. (2019) Managing Industrial Conflicts. Logos: Virgin Falls Publishing Co.
  • Ugbaja, C.O (2012) Conflict Management and Industrial Performance. Benin City: Ethiope Publishing Co.


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